Returns & Refunds
DNA Cards & Collectibles reviews all return and refund requests individually. A return request does not guarantee that a return or refund will be approved.
Digital Products
All digital products, downloads, PDFs, digital tools, licenses, and other electronically delivered products are final sale. Digital products are not eligible for return, exchange, or refund after purchase or delivery, except where required by applicable law.
Physical Products
Return requests for eligible physical products must be submitted within 30 days of delivery. Do not send an item back until customer service has reviewed the request and issued return instructions. Each request will be assessed based on the item, condition, order history, reason for return, and other relevant circumstances.
Approved physical returns are subject to a 5% restocking fee, which will be deducted from any approved refund unless DNA Cards & Collectibles waives the fee or applicable law requires otherwise.
If a physical return is approved, DNA Cards & Collectibles will provide return instructions and, when applicable under the approved return, a prepaid return-shipping method. Items returned without prior approval may be refused or returned to the sender.
Collectibles and Item Condition
Unless the return concerns damage, defect, incorrect fulfillment, or another issue that necessarily affects condition, returned physical items must be received in substantially the same condition in which they were sold, with original packaging, accessories, certificates, inserts, seals, and other included materials when applicable.
Opened sealed products, completed live-rip or randomized openings, items altered after delivery, or collectibles that have been switched, tampered with, used, or materially changed are generally not eligible for discretionary return unless DNA Cards & Collectibles authorizes a remedy or applicable law requires one. Raw-card condition is subjective, and no raw card is guaranteed to receive a particular third-party grade. Listing photographs and written condition disclosures form part of the item description.
Refund Review
Refunds are not automatic or guaranteed. After an approved return is received and inspected, customer service will determine whether a full refund, partial refund, store credit, replacement, other resolution, or denial is appropriate based on the circumstances and applicable law. Any approved refund will reflect applicable restocking fees and other authorized deductions.
Damaged, Incorrect, or Problem Orders
If an order arrives damaged, defective, incorrect, incomplete, or materially different from its listing, contact customer service promptly at dnacardsandcollect@outlook.com with the order number and supporting photographs when applicable. These issues will be reviewed separately from ordinary discretionary returns and handled in accordance with applicable law.
Cancellations
Cancellation requests are reviewed individually and are not guaranteed. Orders that have already been fulfilled, shipped, digitally delivered, personalized, opened, or otherwise processed may not be cancellable.
When a refund is approved, it will normally be issued through the original payment method or another method supported by the transaction platform. Processing time after approval may depend on the payment provider.
Nothing in this policy limits rights or remedies that cannot legally be waived under applicable consumer-protection law.