Shipping policy

DNA Cards & Collectibles Shipping Policy


Effective Date: August 26, 2026


DNA Cards & Collectibles, operated by DNA Trading Company LLC (“DNA,” “we,” “us,” or “our”), is committed to packaging and shipping orders securely, accurately, and as quickly as reasonably possible.


Order Processing


Most in-stock orders are processed within 1–3 business days after payment is successfully completed.


Business days are Monday through Friday, excluding recognized holidays.


During product releases, promotions, live-sale events, conventions, or periods of unusually high order volume, processing may take longer. Any material delay affecting an order will be communicated when reasonably possible.


Orders containing preorder or presale products may be held until all products in the order are available unless otherwise stated on the product listing.


Shipping Rates


Available shipping methods and charges are calculated or displayed during checkout.


Shipping costs may vary based on:


  • Order value
  • Package weight and dimensions
  • Destination
  • Shipping service selected
  • Insurance or signature requirements
  • Product type


Any free-shipping promotions are subject to the specific terms displayed with the promotion.


Trading Card Shipping


DNA Cards & Collectibles takes reasonable precautions to protect collectible cards during shipment.


Depending on the card, order value, quantity, and shipping method, cards may be protected using appropriate materials such as:


  • Penny sleeves
  • Top loaders or semi-rigid holders
  • Team bags
  • Cardboard protection
  • Bubble mailers
  • Boxes
  • Other appropriate protective packaging


Lower-value eligible orders may be shipped using an economical envelope-based service when offered at checkout.


Higher-value cards and collectibles may be upgraded to tracked, insured, or signature-required shipping at DNA’s discretion for the protection of both the customer and the company.


Tracking


Tracking information will be provided when the selected shipping service includes tracking.


Customers are responsible for monitoring tracking information after shipment.


A carrier’s estimated delivery date is an estimate and is not a guarantee unless the carrier specifically provides a guaranteed service.


DNA Cards & Collectibles is not responsible for delays caused by shipping carriers, weather, natural disasters, transportation interruptions, customs, incorrect addresses, or other circumstances outside our reasonable control.


Shipping Addresses


Customers are responsible for providing a complete and accurate shipping address at checkout.


Please contact us as soon as possible if an address needs to be corrected.


We cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.


If an order is returned because of an incorrect, incomplete, undeliverable, or refused address, the customer may be responsible for additional shipping charges before the order is reshipped.


Lost or Missing Packages


If tracking shows that a shipment is still in transit beyond the carrier’s expected delivery period, please contact us so we can assist in reviewing the shipment.


When appropriate, DNA may open a claim or inquiry with the shipping carrier.


If tracking shows a package as delivered, customers should first:


  1. Verify the shipping address on the order.
  1. Check the mailbox, porch, parcel locker, and surrounding delivery area.
  1. Check with household members, neighbors, apartment management, or other individuals who may have accepted the package.
  1. Contact the shipping carrier when appropriate.


DNA will make reasonable efforts to assist with legitimate missing-package situations, but we cannot guarantee replacement or reimbursement for every package confirmed as delivered by the carrier.


Nothing in this policy limits any rights a customer may have under applicable law.


Damaged Shipments


If an order arrives damaged, please contact us promptly after delivery.


Customers may be asked to provide:


  • Photographs of the shipping package
  • Photographs of the packaging materials
  • Photographs of the damaged product
  • The order number
  • Any other information reasonably necessary to evaluate the claim


Customers should retain the damaged product and all packaging until the claim has been resolved.


Claims involving damaged products will be handled in accordance with our Return and Refund Policy.


Collectible Condition


Collectible products may have minor manufacturing, printing, packaging, centering, surface, edge, corner, or other variations inherent to the product.


Unless a specific grade or condition guarantee is expressly included in a product listing, DNA does not guarantee that an ungraded trading card will receive any particular grade from PSA, BGS, CGC, SGC, or another third-party grading company.


Factory-sealed products may also have minor cosmetic imperfections to their exterior packaging that do not affect the sealed contents.


Graded Cards


Professionally graded cards will be packaged with additional protection appropriate for slabbed collectibles.


Any certification number, grade, or grading company represented in the product listing should correspond to the item being sold.


Higher-value graded cards may require tracking, insurance, or signature confirmation.


Sealed Products


Trading card boxes, packs, tins, collection boxes, and other factory-sealed products will be packaged using reasonable protective measures.


DNA cannot guarantee the contents, pull rates, card distribution, card condition, or value of cards contained within legitimately factory-sealed products.


Combined Orders


When practical, multiple orders placed by the same customer may be combined into a single shipment.


Shipping-charge refunds for combined orders are not guaranteed because fulfillment, packaging, processing, insurance, and carrier costs may already have been incurred.


Preorders and Presales


Estimated release and shipping dates for preorder products are subject to change based on manufacturers, distributors, allocations, transportation, and other factors outside DNA’s control.


If a manufacturer or distributor changes a release date, DNA may adjust the expected fulfillment date accordingly.


Ordering a preorder item does not guarantee a specific manufacturer release date.


Any cancellation or refund rights for preorder products are governed by our Return and Refund Policy and applicable law.


International Shipping


International shipping may be offered to eligible destinations when available at checkout.


International customers are responsible for any applicable:


  • Customs duties
  • Import taxes
  • VAT
  • Brokerage fees
  • Tariffs
  • Local government charges


unless specifically stated otherwise during checkout.


International orders may experience customs or carrier delays outside DNA’s control.


Customers are responsible for confirming that the products they purchase may legally be imported into their destination country.


Undeliverable or Returned Packages


If a package is returned to DNA as undeliverable, refused, unclaimed, or because of an incorrect address, we will attempt to work with the customer on an appropriate resolution.


Additional shipping charges may apply if the customer requests reshipment.


Original shipping charges may be nonrefundable to the extent permitted by law when shipping services have already been provided.


Fraud Prevention and High-Value Orders


For the protection of our customers and DNA Cards & Collectibles, certain orders may require additional verification before shipment.


We reserve the right to:


  • Request reasonable order verification
  • Require signature confirmation
  • Add shipping insurance
  • Restrict address changes after purchase
  • Cancel and refund an order that presents a material fraud or payment risk


These measures are intended to protect legitimate customers and collectible inventory.


Delivery Estimates


Any delivery times displayed at checkout are estimates provided by the applicable carrier or shipping service.


Processing time and carrier transit time are separate.


For example, a shipping service advertised as two-day delivery does not necessarily mean the order will arrive two days after the order is placed; processing must occur before carrier transit begins.


Customer Support


Questions concerning shipping, tracking, damaged packages, or delivery issues may be submitted through the contact methods provided on the DNA Cards & Collectibles website.


Please include your order number whenever possible so we can assist you efficiently.


Policy Changes


DNA Trading Company LLC may update this Shipping Policy from time to time to reflect changes in our operations, shipping providers, products, or applicable requirements.


The version posted on our website at the time of an order will generally govern that order, subject to applicable law.


DNA Cards & Collectibles

Operated by DNA Trading Company LLC