Refund policy
DNA Cards & Collectibles — Return & Refund Policy
Effective
Operated by: DNA Trading Company LLC
DBA: DNA Cards & Collectibles
At DNA Cards & Collectibles, we want customers to feel confident buying from us. We also sell collectibles whose value can depend heavily on condition, authenticity, scarcity, packaging, and market price. This policy is designed to treat buyers fairly while protecting the integrity of our inventory.
1. Standard Returns
Eligible merchandise may be returned within 14 calendar days of confirmed delivery.
To qualify for a return:
- The item must be returned in the same condition in which it was received.
- All original packaging, labels, certificates, accessories, and included items must be returned.
- The item must not have been altered, cleaned, repaired, opened, played, used, or otherwise changed after delivery.
- Proof of purchase is required.
Please contact DNA Cards & Collectibles before sending a return so the return can be documented and authorized.
2. Trading Card Singles
Raw trading cards may be returned within the standard 14-day return period only if they are returned in the same condition in which they were sold and delivered.
Because card condition can materially affect value, DNA may compare the returned card against listing photographs, scans, inventory records, identifying characteristics, serial numbers, or other records created before shipment.
A card is not eligible for a return if it has been altered, damaged, cleaned, trimmed, marked, switched, or otherwise changed after delivery.
A difference of opinion regarding a card’s potential future grading result does not, by itself, make the card defective.
DNA does not guarantee a future PSA, BGS, CGC, SGC, or other third-party grading result unless that guarantee is expressly stated in the individual listing.
3. Graded Cards and Slabs
Professionally graded cards may be returned within the standard return period if:
- The original grading holder remains sealed and intact.
- Certification numbers and security features match the item originally sold.
- The slab, label, card, and packaging have not been altered or tampered with.
Cracked, opened, altered, reholdered, or tampered-with slabs are not returnable.
4. Sealed Trading Card Products
Factory-sealed products may be returned within the standard return period only while the original factory seal and packaging remain intact.
Once a pack, box, tin, collection, case, or other sealed collectible product has been opened, the sale is final except where required by law or where DNA shipped the wrong product.
Individual pull results, card values, print quality, centering, factory defects, or the contents of randomly assorted products are determined by the manufacturer and are not grounds for returning an opened sealed product.
5. Live Rips, Breaks, and Opened-on-Stream Products
Products purchased for opening during a live stream, live rip, break, pack opening, box opening, or similar service become final sale once opening begins with the customer’s authorization.
The value or rarity of the cards pulled does not affect eligibility for a refund.
If DNA opens the wrong product or fails to provide the purchased product or resulting cards, we will work with the customer to correct the issue.
6. Final-Sale Items
Unless required otherwise by applicable law, the following are final sale:
- Opened trading card packs, boxes, tins, cases, and other sealed products
- Authorized live rips and breaks after opening begins
- Digital products after delivery
- Redeemed codes
- Customized or personalized merchandise
- Items specifically identified as Final Sale
- Promotional or giveaway items for which no purchase price was paid
This provision does not eliminate a customer’s rights when DNA sends the wrong item or an item is materially different from its listing.
7. Damaged, Incorrect, or Missing Items
If an order arrives damaged, contains the wrong item, or is missing an item, please contact DNA Cards & Collectibles within 3 calendar days of confirmed delivery whenever reasonably possible.
Please provide:
- Order number
- Description of the problem
- Photographs of the item
- Photographs of the shipping package
- Photographs of any visible shipping damage
Customers should retain the product and all packaging until the claim is resolved.
When DNA confirms that we shipped an incorrect item or an item was materially damaged before or during shipment, DNA may provide, as appropriate:
- A replacement
- A refund
- Store credit, if accepted by the customer
- A prepaid return label
DNA will not require the customer to pay return shipping when the return results from DNA shipping the wrong item or a verified fulfillment error attributable to DNA.
8. Return Shipping
For ordinary discretionary returns, the customer is responsible for return shipping unless DNA agrees otherwise.
We strongly recommend tracked and appropriately insured shipping for collectible returns.
DNA is not responsible for a return shipment that is lost or damaged before it is received by DNA.
Original shipping charges are generally non-refundable on discretionary returns.
9. Refunds
Once a return is received, DNA will inspect the returned merchandise.
Approved refunds will be issued to the original payment method whenever reasonably possible.
Please allow approximately 5–10 business days after approval for the financial institution or payment provider to post the refund.
DNA will not issue a refund for a returned item that is materially different from the item originally shipped, including item-switching or condition changes occurring after delivery.
10. Cancellations
Customers may request cancellation before an order enters fulfillment.
We will make reasonable efforts to honor cancellation requests, but an order cannot be guaranteed cancellable after it has been packed, shipped, transferred for fulfillment, or opened during an authorized live sale.
If an order has already shipped, the standard return policy applies.
11. Market Price Changes
Collectible markets can change rapidly.
A decrease in the market value of a card, collectible, or sealed product after purchase is not grounds for a refund or price adjustment.
Likewise, DNA will not seek additional payment from a customer merely because an item increases in market value after a completed sale.
12. Marketplace Purchases
Purchases completed through third-party marketplaces—including platforms such as Whatnot, eBay, or other sales channels—remain subject to that marketplace’s applicable buyer-protection, return, cancellation, and dispute rules.
Where a marketplace rule conflicts with this policy, the applicable marketplace requirement controls for that transaction.
13. Suspected Fraud or Item Switching
DNA may document products before shipment using photographs, scans, certification numbers, serial numbers, inventory identifiers, packaging records, or other reasonable verification methods.
DNA reserves the right to reject a fraudulent return, substituted item, altered item, or other return that does not match the merchandise originally sold.
Suspected fraud may also be reported to the applicable marketplace, payment processor, shipping carrier, insurer, or appropriate authorities when warranted.
14. Our Commitment
DNA Cards & Collectibles will make reasonable efforts to resolve legitimate order problems fairly.
Our goal is simple:
Customers should receive what they purchased, in the condition represented, while both the buyer and DNA are protected from mistakes, misuse, and fraud.
Nothing in this policy is intended to limit any non-waivable consumer right provided by applicable law.
DNA Trading Company LLC
DBA DNA Cards & Collectibles
This policy should be reviewed periodically as DNA adds products, marketplaces, live-selling formats, or fulfillment services.